Account Setup Questions
- How long will it take for my web hosting account to be setup?
- All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!
- How long will it take for my new domain name to become active?
- Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.
- Can I buy a domain name, but not buy web hosting?
- Yes, you do not have to buy the web hosting when you buy a domain name.
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Billing Questions
- How can I pay for my web hosting account or domain name?
- For web hosting accounts our preferred payment method is by Google, Nochex, and PayPal where no account is needed and they the following cards accept MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta.
- We also accept cheques, standing order on request and bank transfers.
- All of our linux web hosting accounts offer a no fuss 30-day money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees.
- Do I get an invoice?
- Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your control panel.
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Reseller Questions
- Can I use my own Nominet tag?
- (A) Yes, you can use your own Nominet tag.
- Can my customers use the Hosting Control Panel?
- (A) Yes, and we have tried to design it without to much of our name on it.
- How much bandwidth can I give my customers?
- (A) As much as you like as long as they abide by our terms and conditions.
Dedicated Server Questions
- How long will it take for my Dedicated Server to be setup
- (A) All Dedicated Servers are setup automatically once your payment has been processed. As your server is automatically built for you with the operating system of your choice, you should expect your server to be available 30 - 60 minutes after you have placed your order. If you order cPanel it can take about 30 minutes longer while cPanel is automatically setup for you.
- Can I still buy and manage my domains with you
- (A) Certainly, our system is setup to make managing your domains and Dedicated Server as simple as can be.
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